98% Customer Satisfaction – and Growing
As part of our ongoing commitment to providing quality solutions to our customers and our fellow Herman Miller Certified Dealers across the country, we participate in and conduct regular, continuous improvement surveys.
Workplace Resource Exceeding Expectations for 98% of Customers Surveyed
We’re incredibly proud of the Customer Satisfaction ratings we receive from our customers and those ratings reinforce our cultural commitment to providing exceptional service at every level of our company. From the knowledge and skills of our salespeople and designers to the responsiveness, politeness, accuracy, and professionalism of our project managers, installers, accounting and Encore Services team, we know what it takes to create inspiring places and spaces to work. It takes a cultural commitment to service excellence fueled by core values of respect, integrity and honesty. It takes a commitment to building and maintaining long-term relationships with our clients and seeing every project as being about more than just furniture. And finally, it takes a blend of knowledge and expertise, a precise attention to detail, on-going communications, teamwork and the ability to get any project done smoothly, seamlessly and with total peace of mind.
Our Herman Miller Peers Continually Rank Us as a National Leader in Customer Service
As a member of the Herman Miller Certified Dealer Network, we often collaborate with other dealers to ensure that whether the project involves one facility or 10 around the country clients will receive seamless, personal and local service. In fact, in order to remain a Certified Dealer Network member, we are continually evaluated against an established set of industry best practices in the areas of leadership, sales, operation, finance and customer service. Year after year, Workplace Resource is recognized by its peers as one of the nation’s leading Herman Miller Certified Dealers when it comes to providing consistent, high-quality, efficient and accountable service – receiving rankings that far exceed industry standards.
But don’t just take our word for it. Let our clients tell you:
‘The combination of quality product with great service makes them our preferred vendor.’
– Director of Corporate Relations, Denver, CO
‘They have a great staff. Better than anyone in town. Friendly. Knowledgeable. Professional. I like everyone I work with.’
– Independent Designer, Denver, CO
‘People really care about finding a solution that truly met or exceeds all of my needs and expectations. They’re passionate about their work.’
– Facilities Manager, Denver, CO
‘I like the ‘team format’. I appreciate that I can call or talk with the project lead or an onsite foreman… the job always gets done and does not require follow-up. There’s always a ‘can-do’ attitude.’
– Client, Colorado Springs, CO
- Why Workplace Resource?
This year, Workplace Resource was ranked #1 in service by the Herman Miller Certified Dealer network.