Johns Manville streamlines a multi-floor office refresh with Encore
“Encore was creative in addressing problems throughout the move. They came with solutions to any issues.”
The Right Leader to Guide the Way
When Johns Manville’s lease renewal came into question, Executive Office Manager Kathy Sorensen was the clear choice to participate in the evaluation. She had successfully overseen a full-scale rebuild of the headquarters 14 years earlier, managing every detail.
That experience, combined with her deep knowledge of the building’s layout, systems, and history, positioned her to guide the company toward the right path for its future workspace.
From Light Touch to Full Refresh
What started as a light update with new carpet and paint quickly evolved into a more substantial refresh that included construction.
Workplace Resource connected Kathy to Encore, and a collaborative partnership quickly formed. Weekly OAC meetings kept every stakeholder aligned, and Encore’s team worked floor by floor, tracking every detail.
"The Encore team was easy to work with. We would hear things like: 'Not a problem,' 'This is what we're here to do,' and 'We're happy to make it the way you want.'”
Full Confidence After the First Move
The project unfolded seamlessly, with Encore’s team orchestrating every step of packing, transport, and setup. Their precision kept disruptions to a minimum and allowed Kathy to focus on other business needs.
“The project ran smoothly with Encore controlling logistics for packing, moving, and storage.”
Sustainability in Mind, and a Lifetime of Coverage
Encore took ownership of donations, disposal, and e-cycling, aligning with Johns Manville’s sustainability goals.
They also navigated warranty coverage on both legacy and new items, even revisiting a lifetime laminate warranty that could save the company from buying 37 new desktops.
Service That Goes Beyond
Encore’s proactive approach extended to the smallest details. When a handful of chairs appeared to have been missed during cleaning, Encore simply re-cleaned all of them on the floor without hesitation.
“We did not need to identify each chair that was missed, they just cleaned all of them.”
A Partner Worth Recommending
By handling logistics, physical labor, and even resetting kitchens and file rooms, Encore lifted a significant burden from the Johns Manville team.
The result: an almost seamless refresh, an on-time schedule, and a positive recommendation for anyone seeking a moving partner.
“Encore was a good partner and made the move easier for our team. We appreciated the support.”
